Reputation Management & Reviews
More positive reviews, professional responses to negative ones and monitoring of everything said about your brand.
What it is
Before calling you, the customer reads your reviews. An average below four stars on Google, or a negative review left unanswered, can lose more customers than an entire campaign brings in. The reputation service includes daily monitoring of mentions (Google, Facebook, Trustpilot, eMAG, forums, press), professional responses to every review within 24 hours, an active process for collecting reviews from satisfied customers, crisis handling and monthly sentiment reporting. The subscription starts at EUR 129/month.
Benefits
- A rising average rating through genuine reviews from satisfied customers
- Negative reviews receive calm, documented responses that show professionalism
- You learn immediately when someone writes about you, anywhere online
- We flag and request removal of fake or abusive reviews under platform policies
- Customer feedback reaches you as a concrete list of improvements
How we work
We set up monitoring across every platform relevant to your industry and define together the tone of responses and the situations that require your approval. We build the review request process: automated message after delivery or service, short link, QR code at the premises, CRM integration. We respond to every review, positive or negative, and escalate any sensitive situation immediately. For fake reviews, we document and file disputes with the platform. Each month you receive a report with rating trends, review volume, recurring themes and operational recommendations.
Who it's for
- Clinics, medical practices and healthcare services
- Restaurants, hotels and guesthouses
- Online shops present on eMAG and Trustpilot
- Service firms that depend on local recommendations
What's included
- Daily monitoring on Google, Facebook, Trustpilot, eMAG and press
- Responses to all reviews within 24 hours
- Review collection process: messages, link, QR code
- Disputing fake reviews under platform policies
- Approved tone guide and response scenarios
- Crisis situation handling
- Monthly sentiment and recurring-theme report
How we work
- 1
Reputation audit and monitoring setup
- 2
Tone guide and response scenarios
- 3
Review collection process
- 4
Daily responses and escalation
- 5
Monthly reporting and recommendations
Deliverables
Recommended packages
Packages that already include Reputation Management & Reviews or complement it, with fixed prices and clear deliverables.
Ads START
For businesses that want customers from Google or Meta this month, on a controlled budget.
Subscription · excl. VAT
We manage one platform of your choice – Google Ads or Meta Ads – as an official partner, with conversions set up correctly from the start. We optimise weekly, test new creatives and report cost per lead, not just clicks.
- One platform of your choice: Google Ads or Meta Ads (Facebook + Instagram)
- Account, conversion and audience set-up – free with a 6-month subscription
- Up to 3 active campaigns structured by objective
- Ads created by us: copy, static visuals and 1 short video
- Weekly optimisation of bids, keywords and audiences
- Irrelevant-traffic exclusions and click-fraud protection
- Monthly report: cost per lead, conversions, budget recommendations
- Recommended media budget: from EUR 300/month (paid directly to the platform)
Marketing PRO
For SMEs that want a complete marketing team for the cost of a part-time salary.
Subscription · excl. VAT
Google Ads, Meta Ads, social media and local SEO combined in one plan, coordinated by a dedicated account manager. You get a weekly report, a monthly strategy meeting and a free audit at the start so you know exactly where we begin.
- Google Ads + Meta Ads managed by certified specialists
- Social media: 16 posts + 12 stories + 2 reels per month
- Local SEO: Google Business Profile, reviews, 2 SEO articles/month
- Free SEO + Ads audit and a 90-day marketing plan at the start
- Campaign landing pages (up to 2 per quarter) included
- Full tracking: GA4, Tag Manager, Meta Pixel + CAPI
- Dedicated account manager, weekly report, monthly strategy meeting
- E-mail marketing: 2 newsletters/month to your customer base
- Recommended media budget: from EUR 600/month
Related services
Services from the same division that clients usually combine with this one.
Frequently asked questions
Didn't find your answer? Message us on WhatsApp or use the contact form.
What ad budget do I need for a campaign to make sense?+
For a local business, a budget of 300-500 EUR per month on Google or Meta is enough for measurable results; for eCommerce or nationwide campaigns we recommend at least 1,000 EUR per month. The ad budget is paid directly to the platform from your own account, and our management fee starts at 149 EUR per month. We tell you honestly from the outset if the budget is too small for the objective.
How long until SEO delivers results?+
The first technical improvements show within 4-6 weeks, rankings for local keywords rise visibly in 3-4 months, and for competitive nationwide terms the realistic horizon is 6-12 months. This is why our SEO subscriptions have a recommended minimum term of 6 months and include monthly reports with rankings, traffic and conversions, so you can see exactly what is happening.
Does the ad account belong to me or to the agency?+
Always yours. We create or take over the Google Ads, Meta Business and TikTok for Business accounts in your company's name and receive only management access through our partner accounts. If we part ways, you keep the account, the campaign history, the audiences and the pixels, with no dependency on us.
What do I receive from you every month?+
A clear report with the results that matter to you: calls, forms, orders, cost per lead or per order compared with the previous month, plus a plain-language summary of what we did and what comes next. For the PRO and ELITE packages we also schedule a monthly 30-45 minute meeting; with every package you have an online dashboard with real-time data.
Ready to take your business to the next level?
Get a free analysis and a concrete proposal within 24 business hours. No obligations.
Social START
For local businesses that want active, consistent, professional pages without hiring in-house.
Subscription · excl. VAT
We run Facebook and Instagram for you: a monthly editorial calendar, 12 posts created by our designers, stories and message replies during business hours. Every month ends with a clear report on what worked and what comes next.
- Facebook + Instagram (TikTok or LinkedIn optional)
- 12 posts/month: graphics, copywriting, hashtags
- 8 stories/month and 1 short reel from your footage
- Editorial calendar approved by you before publishing
- Comment and message replies during business hours (Mon–Fri)
- Page set-up/optimisation, Meta Business Suite and contact buttons
- Monthly report with reach, engagement and recommendations
- No long-term contract – month to month
Request this package