Complaints

Complaints

Submit a detailed complaint and we will track it internally through a clear and documented resolution process.

Accepted Files

PDF, DOC, DOCX, JPG, PNG

Max Size

5 MB / file

Mategeo complaints

Clarity

A clear complaint flow protects both the client relationship and the operational follow-up inside the company.

Tracking

Every submission appears in the admin panel with internal status tracking and supporting file uploads.

Guidance

  • Include as many concrete details as possible so the issue can be reviewed without delays.
  • Attach relevant documents or screenshots only when they help clarify the case.
  • After submission, the complaint is available in the admin panel with internal status tracking.

Mategeo Assistant

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